Refund & Cancellation Policy

Overview

At PVC ID Card, we strive to provide the highest quality products and services to our customers. We understand that circumstances may arise where you need to cancel an order or request a refund. This policy details the conditions and procedures for cancellations and refunds.

This policy is designed to protect both our customers and our business operations while ensuring fair treatment for all parties involved.

1. Order Cancellation Policy

1.1 Cancellation Window

Cancellations will only be considered if the request is made within 3 days of placing the order.

1.2 When You Cannot Cancel

Your order cannot be cancelled in the following situations:

• When the order has been sent to our production facility
• When custom printing or personalization has already begun
• When the product is out for delivery or in transit
• After the 3-day cancellation window has passed
• For special orders or bulk customized products that have entered production

1.3 How to Cancel Your Order

To cancel your order, please follow these steps:

1. Log in to your account on our Platform
2. Go to "My Orders" section
3. Select the order you wish to cancel
4. Click on "Cancel Order" button
5. Provide the reason for cancellation
6. Submit your cancellation request

Alternatively, you can contact our customer service team at support@pvcidcard.co.in or call us at +91 7029533240 with your order number.

2. Custom & Personalized Products

Products that have been customized or personalized according to your specifications cannot be cancelled once production has started. This includes:

• ID cards with custom designs and photos
• Personalized visiting cards
• Custom stamps with unique designs
• Bulk orders with specific customization
• Items with your uploaded artwork or designs

3. Refund Policy

3.1 Damaged or Defective Products

In case of receipt of damaged or defective items, please report to our customer service team immediately. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end.

3.2 Product Not as Expected

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product.

The customer service team after looking into your complaint will take an appropriate decision, which may include:

• Full refund if the product significantly differs from description
• Partial refund if minor discrepancies are found
• Replacement with correct product
• Store credit for future purchases

4. Warranty-Related Issues

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them directly. This includes:

• Printers and printing equipment
• Electronic devices with manufacturer warranty
• Software licenses
• Third-party products sold through our platform

We will be happy to assist you in connecting with the manufacturer or provide necessary documentation for warranty claims.

5. Refund Processing

5.1 Refund Process Flow

5.2 Refund Methods

Refunds will be credited through the same payment method used for the original purchase:

• Credit/Debit Card: 4-7 business days to reflect in your account
• Net Banking: 4-7 business days
• UPI/Wallets: 2-4 business days
• Cash on Delivery: Bank transfer within 7 business days (bank details required)

5.3 Partial Refunds

In certain situations, partial refunds may be granted:

• Products with minor defects or damage
• Products that have been partially used
• Products returned without original packaging
• Late refund requests (beyond 3 days but within 7 days)

6. Exceptions and Special Cases

6.1 Non-Refundable Items

The following items are not eligible for refund or cancellation:

• Digital products and downloads
• Gift cards and vouchers
• Products marked as "Final Sale" or "Non-Returnable"
• Services that have been fully rendered
• Custom-made products after design approval

6.2 Bulk Orders

For bulk orders (orders containing more than 100 units), special cancellation and refund terms may apply. Please contact our sales team for specific policies regarding bulk orders.

7. Contact Customer Service

If you have any questions or concerns regarding cancellations or refunds, please contact our customer service team:

Our customer service team is committed to resolving your concerns as quickly as possible. We typically respond to all inquiries within 24 hours during business days.

8. Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

We encourage you to review this policy periodically to stay informed of any updates.